| Benefits: |
bonus & fantastic benefits! |
| Starts: |
ASAP |
PI TEAM LEADER - MANCHESTER UPTO £30k benefits
Growing Manchester Insurer, a market leader, are seekign a highly skilled PI team leader from a Legal or Insurance background to manage a team of PI claims handlers, including acting as a technical referral point on high level cases and monitoring performance....
REQUIREMENTS:
Act as a technical referral point for the whole team.
To control the Motor Claims team's tasks and priorities.
To coach and mentor the Motor Claims team.
To monitor the team's performance on a regular basis ensuring that quality, customer focus and cost control are maintained.
To handle more complex customer complaints/ enquiries professionally and efficiently, paying attention to cost control.
To understand and interpret management information that is produced in Motor Claims so that development trends are understood and pro-active action is taken at every opportunity.
To ensure the company's Best Practice is followed by the team.
Ensure that the team comply with the following:
Answer all incoming call enquiries in an efficient, expedient and customer-focused way, ensuring that the customer/Third Party receives a professional service at all times.
Effectively persuade the Third Party to deal directly with our client in their claim for personal injury and/or persuade them to use our clients network of repairers/suppliers where appropriate.
Be pro-active in using the telephone to move the claim forward to reach the best possible settlement.
Deal with third party complaints in a professional and effective manner, ensuring costs control Processes and SystemsHandle and process Third Party Injury/Damage Claims up to a value of £20,000.
Ensure all claims are checked for possible fraud/Large Loss indicators.
Ensure the claim is actioned at every opportunity (both when post received and diary set) in order to reach the best settlement efficiently and expediently.
Ensure all recovery cases have liability apportioned correctly in order to achieve the best settlement.
SKILLS AND EXPERIENCE:
It is essential that the jobholder has an extensive knowledge of general claims handling, an extensive knowledge of High Value Complex Personal Injury file handling, ideally within the insurance industry.
They must demonstrate a good understanding of the RTA/MIB and legislation relevant to road traffic accidents and injury claims.
Front line customer support in a target driven role.
Influencing and negotiating, in particular objections resolution.
Numeracy and literacy to GCSE level (Maths and English - Grade C and above).
Computer skills (including the Internet).
Financial Services Authority (FSA) and Regulatory Compliance.
Knowledge of Claims processes and systems.
Awareness of fraud/Large Loss indicators.
Self-motivated whilst having the ability to work as part of a team.
Professional Qualifications
Attained IFC Level 1 or show a willingness to study.
WHAT NEXT:
Send your cv for an immediate response, or call JAMES WALSH for more detail
KEYWORDS:
Insurance, Claims, Motor, Insurance, Claims, Motor, RTA, Road Traffic Accident, Personal Injury, PI, Insurance, Claims, Motor, Insurance, Claims, Motor, RTA, Road Traffic Accident, Personal Injury, PI
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